EDUCORE IT Managament

Educore Certification


Sample MS Expert Certificate

ITIL® Certifications
The ITIL® Qualification Scheme involves five disciplines, which represent a Service Lifecycle framework that strengthens alignment with the business while improving cost effectiveness and productivity.

The ITIL® Qualifications scheme provides a modular approach to ITIL® certification and is comprised of 4 levels of certifications focusing on different aspects and degrees of depth:

ITIL® Foundation
This level is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. It also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.

Upon successful completion of the education and examination components related to this certification, candidates gain skills and understanding in the following areas:
Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture


ITIL® Intermediate

ITIL® Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require to suit their certification needs.

For a broad management focus of ITIL® practice areas, the Service Lifecycle modules will be of interest to you:

The ITIL® Lifecycle Stream

  • Service Strategy  
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

For a more intense, specialized, process-level knowledge in one or more processes, with focus on the day-to-day execution of ITIL® practices, the Service Capability modules will be of interest to you:

The ITIL® Capability Stream

  • Service Offerings and Agreements  
  • Release, Control and Validation
  • Operational Support and Analysis
  • Planning, Protection and Optimization

Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.

ITIL® Managing Across the Lifecycle Qualification 

The ITIL® Managing Across the Lifecycle Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving  ITIL® Expert Level, for which this module is a key requirement.

ITIL® Expert
This level is achieved by accumulating 22 credits through the first two levels of the Scheme. The ITIL® Expert level is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL®.

Candidates who achieve ITIL® Expert level will also satisfy the pre-requisite entry criteria for the ITIL® Master Level; the highest level of certification within the ITIL® scheme.

ITIL® Master

Individuals for the ITIL® Master level are required to have achieved the ITIL® Service Management Expert certification and demonstrate practical application experience through a peer evaluation scheme.

The modular structure makes the certification more flexible, thus more accessible and achievable. Each certificate carries a number of credits towards the advanced level qualifications. A minimum of twenty-two credits is required to achieve the ITIL® Expert level qualification.