ITIL® Intermediate Release, Control, and Validation

Eğitim Yeri : Silence Convention Center, Ataşehir, Istanbul
Tarih : Takvim için tıklayınız.
Saat : 09:00 – 18:00

Certification: ITIL® Release, Control, and Validation Capability
Duration: 5 Days
Domain: IT Service Management
Delivery Method: Classroom/Virtual Classroom
Accreditor: PEOPLECERT on behalf of AXELOS

Course Description:

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience:

• Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications
• IT professionals involved in IT Service Management implementation and improvement programs
• Release Manager
• Security Administrator
• IT Operations Manager
• Database Administrator
• Security Manager

Learning Objectives:

At the end of this course, you will be able to:

• Understand Service Management as a Practice and Service Transition principles, purpose and objective

• Know the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• Identify the activities, methods and functions used in each of the Release, Control and Validation processes
• Understand the application of Release, Control and Validation processes, activities and functions to achieve operational excellence
• Measure Release, Control and Validation performance
• Understand the importance of IT Security and how it supports Release, Control and Validation
• Understand technology and implementation requirements in support of Release, Control and Validation
• Identify the challenges, critical success factors and risks related with Release, Control and Validation

Prerequisites:

• Hold an ITIL Foundation Certificate

In addition, it recommended that participants attending this course are familiar with IT terminology and understand the context of Release, Control and Validation management in their own business environment. It is also strongly recommended that participants read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

Course Agenda:

Day1	Day2	Day3	Day4	Day5
1. Service Transition	3. Service Asset & Configuration Mgmnt	5. Service Validation and Testing	8. Knowledge Management	Exam Preparation
2. Change Management	4. Release & Deployment Management	6. Request Fulfillment		Mock Exam
Lunch	Lunch	Lunch	Lunch	Lunch
2. Change Management	4. Release & Deployment Management	6. Request Fulfillment	9. Technology & Implementation Considerations	Exam
3. Service Asset & Configuration Management	5. Service Validation and Testing	7. Change Evaluation
Homework	Homework	Homework	Homework

Course Outline:

Course Introduction

• Introductions
• Course Introduction
• Course Learning Objectives
• Unique Nature of the Course
• Course Qualification Scheme
• Course Agenda and Exam Details

Service Transition

• Purpose and Objectives of Service Transition
• Scope of Service Transition
• Business Value of Service Transition
• Processes Within Service Transition
• Aspects for Developing Effective Service Transition Strategy
• Initiatives for Preparation for Service Transition
• Planning and Coordinating Service Transition Activities
• Providing Transition Process Support
• Generic Roles Involved in Service Transition

Change Management

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Design, and Planning Considerations
• Types of Change Requests
• Role of Change Models, Change Proposals, and Standard Changes
• Remediation Planning
• Main Activities, Methods, Techniques, and Relationship with RCV
• Triggers, Inputs, Outputs, and Interfaces with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Operational Activities of Change Management during the Service Operation Lifecycle Stage
• Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
• Change Management Roles
• Sample Test Question

Service Asset and Configuration Management

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Main Activities, Methods, Techniques,  and Relationship with RCV
• Triggers, Inputs, Outputs,  and Interfaces with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• SACM Activities Performed on a Daily Basis by Service Operation
• SACM Roles
• Group/Individual Exercise
• Sample Test Question

Release and Deployment Management

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Triggers, Inputs, Outputs, and Interface with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Release and Deployment Management Activities and Service Operation
• Release and Deployment Management Roles
• Group/Individual Exercise

Service Validation and Testing

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Main Activities, Processes, Methods, and Techniques
• Triggers, Inputs, Outputs, and Interfaces with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Service Validation and Testing Management Roles
• Group/Individual Exercise
• Sample Test Question

Request Fulfilment

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Process Activities, Methods, and Techniques
• Triggers, Inputs, Outputs, and Interfaces with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Request Fulfilment Roles
• Group/Individual Exercise

Change Evaluation

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Process Activities, Methods, and Techniques
• Triggers, Inputs, Outputs, and Interfaces with Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Change Evaluation Roles
• Group/Individual Exercise
• Sample Test Question

Knowledge Management

• Purpose and Objectives
• Scope of the Process
• Business Value of the Process
• Policies, Principles, and Basic Concepts
• Process Activities, Methods, and Techniques
• Triggers, Inputs, Outputs, and Interfaces With Other Processes
• Information Management
• Process Measurement
• Challenges and Risks
• Knowledge Management Activities and CSI
• Knowledge Management Roles
• Group/Individual Exercise
• Sample Test Question

Technology and Implementation Management

• Generic Requirements for Technology
• Evaluation Criteria for Service Management Tools
• RCV Practices for Process Implementation
• Challenges, CSFs, and Risks
• Planning and Implementing Service Management Technologies
• Technology Considerations
• Group/Individual Exercise
• Sample Test Question

Exam Preparation Guide

• Mock Exam 1
• Mock Exam 2

Exam Information

Exam Description

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability workstream. The RCV module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Exam Facts

Delivery	Online/Paper based
Format	Closed Book
Proctoring	Web/In-class proctored
Duration	90 minutes; 30 minutes extra for non-native English speakers
# of questions	8, Scenario-based, multiple part, and multiple choice questions
Pass Grade	70%

Exam Prerequisites

• Participants need to hold ITIL Foundation certification to be eligible for the ITIL RCV exam.

Exam Location

• The exam can take place at any location – in class or as a web proctored exam.

Exam Planning

• Exam can be taken on the last day of the course or later. It is recommended to take the exam within 10 days of course completion. This will provide sufficient time to memorize and adopt the new knowledge, practice for the exam and will increase the success of passing the exam.

Relevant trademarks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

The ITIL  Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.