Certified ITSMS implementation training courses based on ISO/IEC 20000:2005
Title |
Duration |
Course objectives |
ISO/IEC 20000:2005 Lead Implementer |
5 days |
To acquire expertise in implementing, managing and maintaining an information technology service management system (ITSMS) |
ISO/IEC 20000:2005 Implementer |
3 days |
To acquire competency in implementing, managing and maintaining an information technology service management system (ITSMS) |
Certified ITSMS audit training course based on ISO/IEC 20000:2005
Title |
Duration |
Course objectives |
ISO/IEC 20000:2005 Lead Auditor |
5 days |
To acquire expertise in auditing an information technology service management system (ITSMS) as well as managing a team of auditors |
ISO/IEC 20000:2005 Auditor |
3 days |
To acquire the necessary competencies to audit an information technology service management system (ITSMS) |
ISO/IEC 20000:2005 Internal Auditor |
3 days |
To acquire the necessary competencies to perform internal audits of an information technology service management system (ITSMS) |
Introductory training on ISO/IEC 20000:2005
Title |
Duration |
Course objectives |
ISO/IEC 20000:2005 Foundation |
2 days |
To understand implementation and management best practices of an information technology service management system (ITSMS) |
Introduction to ISO/IEC 20000:2005 |
1 day |
To gain basic knowledge and understanding of the implementation and management of an information technology service management system (ITSMS) |
ISO/IEC 20000:2005 essentials |
0,5 day |
To understand the main processes of an information technology service management system (ITSMS) |
ISO/IEC 20000:2005 essentials for managers |
0,5 day |
To understand the prerequisites and main processes of an information technology service management system (ITSMS) from the viewpoint of strategy and governance |
10.09.2011 
Presentation Materials and Downloads 
|